POLICIES

Studio Policies

At John 3:16 Eyelashes By Emma (formerly Envy Lash Studio Tomball), I am committed to providing a relaxing and luxury lash experience for clients seeking professional eyelash extensions in Tomball, Texas and surrounding areas including Spring, Magnolia, and The Woodlands.

To ensure the highest quality service and respect every client’s appointment time, please review the following studio policies before booking your lash appointment.

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Appointment Cancellations

A cancellation policy will appear during the booking process. Please take a moment to read through it carefully before confirming your appointment.

I kindly require a minimum of 48 hours notice for any appointment cancellations or rescheduling. This allows me enough time to offer the reserved time to another client seeking professional eyelash extension and lash services in the Tomball area.

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When you reserve an appointment at John 3:16 Eyelashes By Emma, that time is set aside specifically for you and cannot be filled on short notice.

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Arriving Late to Your Appointment

Your appointment begins and ends at the scheduled time. To receive the full service time for your eyelash extension appointment in Tomball, please arrive on time.

If you arrive late, your service may need to be shortened to stay on schedule for other clients. I recommend allowing extra travel time for traffic when traveling from surrounding areas such as Spring, Magnolia, or The Woodlands.

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Children in the Studio

To maintain a peaceful and safe environment for all guests receiving luxury eyelash extension services, young children are not permitted in the lobby or lash treatment rooms.

Please schedule your appointment around your childcare arrangements so you can fully relax and enjoy your lash experience.

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Animals in the Studio

For safety and sanitation purposes, pets are not permitted inside the studio.

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Lash Maintenance & Aftercare

Proper lash care and maintenance are essential for the longevity and health of your eyelash extensions. During your first appointment, you will receive detailed aftercare instructions along with recommendations for maintaining your lashes between fill appointments.

This information ensures your lashes stay full, healthy, and beautiful between visits.

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Refund Policy

John 3:16 Eyelashes By Emma in Tomball, Texas (formerly Envy Lash Studio Tomball) maintains a strict no-refund policy on all services.

In the rare event that a client experiences an allergic reaction to eyelash extensions, we will gladly provide a complimentary lash removal to ensure your comfort and safety.

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Gift Cards

All studio policies apply to services booked using gift cards.

All appointments are conveniently booked through our website, where you can view available times and openings at any time.

Availability updates frequently, and if a time slot you prefer is not showing, it simply means that appointment has already been reserved.

Each of my lash services includes a brief description to help guide you in selecting the option that best fits your desired look and lifestyle. Please take a moment to read through each service carefully before booking.

If you have any questions that are not answered on my website, feel free to text me at the salon directly at 832-764-3795. I am always happy to help.

During your first appointment, we will take time to discuss the lash style that best suits your eye shape, schedule, maintenance preferences, and budget. My goal is to ensure you receive a customized lash experience designed specifically for you.

With so many lash artists available today, it is important to choose someone who is properly trained, licensed, and experienced. Quality, safety, and professionalism are always my top priorities.

I so look forward to welcoming you and providing you with a relaxing, comfortable lash experience! -Emma

 All of our lash services are by appointments only. When you enter our lash studio, have a seat & make yourself at home in our front waiting area. There on the table, you will see your lash waiver form to be  fill out with your information. 

This form must be filled out completely before your lash service can begin, it gives us permission to do your lashes.  

Once you’ve completed your paperwork please have a sit & wait patiently & your lash artist  will  be out  at  the  time  of  your  appointment  to  greet you.

Please silence all cell phones & take calls outside as there are other  lash artists performing services on other clients to avoid any loud disruptions in our lash studio.

When your lash artist comes out  to greet you,  you both will sit down & discuss & customize your lash set & go over important information. You will then head into your private lash service room to begin your lash nap!

After your appointment,  your artist will go through all the aftercare & answer any  questions you may have.  

We will go over products as well.    

WHAT  WE  ASK  OF  OUR  CLIENTS

-Please no CAFFEINE before each of your lash appointment

 (coffee,  tea,  sudafed,etc.)

-Please  try  not  to  wear  mascara  48  hours  prior  to  appointment.  

-Wash  your lashes  well  the  morning  of  your  appointment.

-Please  arrive  on  time  to  receive  your  full  service  time.  

(We recommend arriving 10 minutes early to all your appointments)

-Bring  headphones to  listen  to  your  favorite  podcast,  book  or  music. There  is  relaxing music playing  in  the  studio  that  you  can  also  enjoy. Please keep talking to a minimum during your appointments as your eyes will need to be as still as possible for your lash artist.

-Take  this  time  to  unwind ! Enjoy  a  lash  nap  and  some  time  to  yourself .   :) 

PLEASE  USE  THE  RESTROOM  PRIOR  TO  YOUR  LASH  APPOINTMENT.

When you head into our individual private lash  room for your service it’s time to kick your shoes off,   get cozy under the plush soft blanket, & sink into your lash nap! You may take a long nap or pop in your headphones & listen to your favorite podcast or music! Most of our clients doze in & out of sleep throughout their appointment each & every time. So  feel  free  to  fall  asleep!  

During your lash service, please keep your eyes completely closed until instructed by your lash artist to open them. Also please keep any moving of your  face  &  body to a minimum. We love when our clients are relax &  napping as to it makes it easier for us to give you the highest quality of beautiful lashes. 

Thank you for choosing Envy Lash Tomball! We value all of our clients so very much much & we will always make you feel welcome & comfortable knowing that you’re getting the best service you can receive.

After your lash appointment should you have any questions or need help with anything else, please send a message to Emma directly at 

832-764-3795 so we can make sure you’re taken care of!